Shipping Policy
Shipping Rates: We ship worldwide. Please add desired items to your cart to view you shipping cost. This requires no personal information other than your postal code.
Available Services:
FedEx Ground and Home Delivery
FedEx 2 Day
FedEx Standard Overnight
FedEx International Economy
USPS Ground Advantage
USPS First Class Mail
Minimum: The minimum order is 1 yard.
Domestic Delivery Time: Please allow 7 to 10 business days for your order to
arrive if you select Economy shipping. Your order will ship from our St. Louis,
MO warehouse or from our other fulfillment centers via USPS or FedEx. We ship
samples orders First Class Mail. We will e-mail your shipping confirmation and
tracking number. If the items you selected will take more than 7 to 10 business
days to arrive, we will e-mail you a new ship date.
PO Box: We cannot ship to a PO Box. Please provide street address.
APO/FPO:
International Delivery Time: Please allow 7-21 business days
International Duty/Customs Fees: The shipping charges do not include any customs or duty charges that may be due in a particular country. HouseFabric.com has no control over those charges and they are the sole responsibility of the person placing the order. Brokerage Fees are included in the FedEx shipping charges.
What if my package arrived damaged?
If your package arrives looking damaged, carefully open it from the other end of the roll and inspect the fabric. If the fabric is damaged, save the wrapper for the shipping company's inspection. We will exchange any fabric damaged by the shipping company in accordance with the shipping company's procedures and authorization.
Please contact us at info@housefabric.com for exchange instructions.
What if my fabric is lost?
It is extremely rare for a shipment to be lost.
It is extremely rare for a shipment to be lost.
HouseFabric.com is NOT responsible for any loss or damage due to packages left at your doorstep by delivery drivers; however, we will file a claim for lost or damaged packages and do everything we can to rectify the problem.
The delivery person may leave packages at residential addresses without obtaining a signature. If you didn't receive your delivery, thoroughly check the area of your residence, including:
Under the doormat
In the bushes
Between the doors
In window wells
With your housemates and neighbors
Under the garage door
Alternate entrances
Along the fence
The office for apartment complexes
If you believe your package was lost during shipment, give us a call immediately at 1-314-968-0090 or email info@housefabric.com
