Customer Reviews

MaryClaire Wrote; Bob. Please substitute "Postale Charcoal". I have ordered from House Fabric for a number of years and have always appreciated the quality and selection of fabric you offer; the attention to customer's satisfaction; timely delivery; and just being kind, helpful "proud of what you do" business people. I hope you have a wonderful New Year ….. and many more (as the song goes!).

Gwen Wrote; I'm SO impressed with every aspect of your great customer service! To a person, each one with whom I've had contact has demonstrated excellent attention to detail and expediency. To all of you, I wish you a very Smiley Day, as you've certainly created such for me!

Paula Wrote; Thank you! What a treat to speak with Ann. She helped me tremendously by navigating through all of the "red tape" and getting me a return label. Also, she was very helpful in choosing another fabric to cover my chair and ottoman. Superior service!

Jessica Wrote; Thank you so much Bob, You all were wonderful and I will definitely shop with you again in the future. Everybody was so nice and the fabric is beautiful.

Valerie Wrote; I just want to provide a customer review on my recent fabric order. I want to say that I received excellent customer service from Tonya in the Sample Room when I called to place my order. Tonya was very friendly and more than helpful in ordering the fabric I requested. She made ordering a very pleasant experience. In fact, I thought about her excellent customer service after our phone call. I will definitely look to House Fabric for future fabric purchases.

Sue Wrote; Hi Bob, I received the fabrics.They are really beautiful and of great quality.Thanks a lot. Will get back soon to buy more. Kind regards

Janine Wrote; I order fabric frequently from ya'll and I don't know that I have ever taken the time to tell you--you are the BEST!! Every time I get a rush order I know that I can turn to you and you will have the quality fabric that I need at a great price and that I can get it super fast. I can't thank you enough for that. I will continue to be a loyal customer and to recommend your business to others.

Barbara Wrote; I would like to let you know that I was really impressed in how well my fabric was wrapped taking great care to ensure that my Marianna 70 Blossom that I ordered would arrive in good condition to Australia. The fabric looks spectacular and has brightened up the bedroom and lifted the whole ambiance of the room.

Carol Wrote; I recieved my box of samples and remnants today! It felt like Christmas going through the box! Thank you for choosing cool pieces for me ( i know it wasn't personal but it felt like it). I now have to keep myself from doing this all the time! I loved that the cost was minimal and the fabric is really usable. The bigger pieces will be very helpful!

Satisfied Customer in N.C.; Thank you so much for the perfect web site for outdoor fabric. It arrived quickly. The service all the way around could not have been better. The price was excellent. Compare this to our local outdoor furniture places here, this could not be beat! Thank you again for offering your best to the people.

Pamela wrote; I want to thank you for making my shopping experience so simple and superb. I checked a number of online fabric sites looking for Alencon lace. The lace from House Fabrics was beautiful and reasonable priced. In addition the order arrived within a week and made one young bride-to-be very very happy. Your store will be the first place I look when shopping for fabric again. Thank you again for offering such high quality fabric at great prices.

Ursula wrote; It is difficult to present great customer service online but you have managed to do an outstanding job! Your website is friendly and easy to navigate and your phone number is front and center. The person that answers the phone is friendly and helpful.

Your follow up is superb. WOW! Great service and amazing fabrics!

Thank you!

Sarah wrote;I just wanted to say that the fabric I purchased from you all was simply amazing. I ordered TL5660BC and it was so quick to arrive and I always love working with your fabrics!

I'm attaching a photo of the dress I made for a client this past weekend. I've gotten so many compliments on it and I'd like to post you all as my number 1 fabric source!

Thanks for always being there...especially in clutch situations!

The Chantilly lace I purchased from you 3 years ago, when I started my business ended up being my company name!

Louise wrote; I received my ikat fabric today and i just wanted to let you know I am thrilled with the purchase. It arrived safely and quickly from Fed Ex and the pattern is fabulous. Just thought i would thank you for prompt and efficient customer service USA to UK.

Anjani wrote; Hi there, the roll of fabric you sent me arrived today. (New Zealand). I haven't unrolled it all yet but so far it looks great. Just what I wanted. Many thanks for making this an easy and reliable experience. I will not hesitate to use you again. Kind regards Adjani Schiaparelli

Kim wrote; Just wanted to say how much I appreciate your store! I used to live in St Louis, and when I became a stay at home mom, and started my own refinishing/upholstery business, your store was my " go-to" place to find the best fabrics at the BEST prices! In fact, when we moved to Atlanta, about a year ago, I was sad to know I wouldn't be able to shop in your store anymore! Since moving to Atlanta ( about a year ago), I have already explored most fabric shops out here...some of which are pretty awesome, but NOTHING compares to your shop! My business has grown immensely, and I have found it much too time consuming to drive around " hoping" that I might find the fabrics I am looking for... Aside from that, Atlanta is huge and the traffic is horrific!:) so, I am just so thankful that you have such an organized website, easy to navigate and find exactly what I want.:) I definitely miss my weekly trips to your store, however I am just so happy I can still shop your amazing selections and don't prefer to look elsewhere- THANK YOU!!

Just wanted to say how much I appreciate your store! I used to live in St Louis, and when I became a stay at home mom, and started my own refinishing/upholstery business, your store was my " go-to" place to find the best fabrics at the BEST prices! In fact, when we moved to Atlanta, about a year ago, I was sad to know I wouldn't be able to shop in your store anymore! Since moving to Atlanta ( about a year ago), I have already explored most fabric shops out here...some of which are pretty awesome, but NOTHING compares to your shop! My business has grown immensely, and I have found it much too time consuming to drive around " hoping" that I might find the fabrics I am looking for... Aside from that, Atlanta is huge and the traffic is horrific!:) so, I am just so thankful that you have such an organized website, easy to navigate and find exactly what I want.:) I definitely miss my weekly trips to your store, however I am just so happy I can still shop your amazing selections and don't prefer to look elsewhere- THANK YOU!!

Patricia C. wrote; I ordered from you some exceptionally lovely Robert Allen velvet fabric in leaf green. Today, my upholsterer delivered back my sofa and you simply cannot believe how exceptional that sofa looks.

So, FYI, I am going to be looking thru your website and hope I find some lovely fabrics for at minimum 2 other pieces of furniture. You were a pleasure to do business with and that I won't forget.

Anne R. wrote; Hi, HouseFabric. Let me start by saying I love your selection, prices and service. Have you ever considered expanding your customer reviews to include photos? I am so over the moon about everything I've done with fabric I've ordered from you (and I will post that in a comment), but I am also proud and want to share my work. I doubt I'm the only one. I have found that for "home improvement" type stuff, it's really helpful, sometimes inspirational, to see product "in situ".

Madeleine G. wrote; I have just received my order and am blown away by your service and selection. I found your site when looking for a Pottery Barn fabric on ebay (one seller had the mill name listed, so I googled it, which led me to your site). Not only less than half the PB price, but, unlike PB - who were quoting a 9-12 week wait! - you got it to me in 2 days for your standard shipping fee.

I've browsed the rest of your site and been amazed at what you have at such great prices. I'm currently embarked on a home-improvement project, and will definitely be coming back to you as and when I need more fabrics!

Thanks again, and congratulations for a great service. I'm a fan!

Laura C wrote; Dear Customer Service:

I just wanted to take a moment to compliment your company on the the quality of the fabrics I can obtain, the pricing that is competitive and the great protective packaging and delivery of the all the orders I have received. THANK YOU!

It is nice to deal with a company that actually understands quality and service. I happily share your website and my thoughts with my friends. I hope they too will shop with you.

Regards,

Susan H. wrote; I ordered this fabric around 2pm on Tuesday and it arrived at my house before 2 pm the next day! Wow that was fast. thank you!

Kim H. wrote; I received my fabric in record time...both times that I have ordered from you. I have dealt with other fabric stores online and your is by far the fastest and most professional. I have been SOOO impressed. Please feel free to post these comments on your website. I will be ordering from you again and again.

Jennifer C. wrote; I recently ordered several fabrics through your on-line store. I received
them today and I am writing to thank you for not only your prompt service
but also to compliment you on the quality of the fabrics provided. I am
especially thrilled with the beautiful furnishing fabric purchased at such a
moderate price.

Suzy W. wrote; Wow! That was quick! You guys are awesome & have sold me on your company!!! I do a lot of evening wear sewing and have had alot of trouble with fabrics. You are hands down the best for customer support. I look forward to doing business with your company in the future. Thanks again for your help....I was desperate!!!

Keena P. wrote; Thank you for your follow-up! I actually called in the order by phone and have already sewn up the dress! We're having our fitting today! Thank you for your prompt service and the special attention given by your employee who offered to run my order to Kinkos last friday so I that it could make it here by Monday!

Due to the LACK OF INTEREST from another company, whom I won't mention...I was forced to seek out your company in PANIC MODE to find a suitable fabric! Thank all your employees for me and we wish all of you a very MERRY CHRISTMAS and HAPPY AND PROSPEROUS NEW YEAR!!

Sharon H. wrote; Well, thank you very much for the response. You have a very good customer service approach and attitude. I am looking forward to getting the material and completing my project before house guests arrive . . . September would have been a little late in the schedule of events. Again, thanks for your help.

Lisa A. wrote; After wandering around in a zillion other fabric store sites, I finally stumbled on yours. It is by far the best site out there. There are a ton of great fabrics and they were easy to search for. Thank you.

Cheryl D wrote; Thank you so much for the beige illusion - it just arrived today and it is
exactly what I need for my daughter's wedding veil! Thank you for having
what I needed and couldn't find close to home.

Diane B. wrote; Hello- I received my fabric and I do love it. I made my window treatments and they are just gorgeous. I will bookmark you website for sure for future use. Thank you so much. Diane Bellomo

Anne M. wrote; I received my order yesterday and was just overwhelmed with the beauty of both fabric pieces. I will return!!

Barbara H. wrote; Just thought I would send you a photo of our new patio cushions made with
the fabric I purchased from you. They are lovely and I will be purchasing
fabric from you again.

Brenda Z. wrote; I just wanted to say THANK YOU for the outstanding service (my order arrived in about 48 hours!) and the fabric is even prettier than on the website.

Kat H. wrote; I just wanted to let you know I've received the order and everything was just perfect.

Thanks for great service and fast shipping.

Karen G. wrote; I just wanted to let you know that I am VERY impressed with your crepe back satin & the beautiful "rich" looking colors. I ordered this fabric and a few days later I received it (a few days earlier that when I was quoted that I would receive it). I don't sew, however, your fabric is gorgeous!! I definitely will tell people about the fabric, service and good quality your company upholds. Also, I want to comment on the people answering the phones, they are very helpful and courteous. And last, but not least, the price is also very comparable to other fabric stores.

Laura K. wrote; the order arrived later this afternoon. the first pkg. came fedex and the second ups.
thank you for your great service! both fabrics are great.

Susan P. wrote; Good morning, We would like to thank you for sending our fabric so promptly to us in Brisbane Australia. I am sorry that I was away when the fabric arrived or I would have written to you sooner.

We wish you and your staff all a very Merry Christmas and a Great New Year and I can assure you that we will be ordering more fabric from you as we continue with our projects in 2011.

David G. wrote; Thanks for your exellent service, received the fabric 2 days ago and we are very pleased with it

Sara D. wrote; I can't tell you how pleased I am with this fabric. I upholstered every piece of furniture in my house, but I bought this to make a winter coat. The photo on your website was beautiful and still didn't do it justice. The price was excellent for the quality. I will definitely be a return buyer. Thanks!

Linda R. wrote; Thank you for your excellent service. The fabric is gorgeous and I'm sure I will enjoy it in my bedroom.

Martha H.wrote; I have ordered fabric from you two times. Both times your customer service has been exceptional. It is easy to use your website, the orders are handled immediately and arrive in a very timely manner, and the products are well packaged and in good condition and as expected.

Thank you for making my purchasing fabrics easy. I look forward to continuing to do business with you.

Lynne N. wrote; I received the fabric in two days! Thanks for such fast shipping. I can't believe how beautiful the fabric is compared to my present comforter, which is over five years old and has had a big beagle fading the colors. We'll put a sheet or something over the new comforter to protect it from her in the future. Thanks again for wonderful service. I'll recommend you whenever the opportunity arises. A happy customer,

Janet M. wrote; Thank you for your quick response and your great customer service. I received the fabric this afternoon. It is beautiful!

Lois L. wrote; I just wanted you all to know that this outdoor fabric is perfect for the job! Thanks for your GREAT customer service to me!

Sharon M. wrote; Thank you so much for your prompt attention to this issue.....you have a customer for life!! I've already placed more orders & am very pleased with all the fabrics!

Deb C. wrote; Love my fabric, thank you!

Jessie W. wrote; Hi, thankyou for your message, I received the fabric today and I am thrilled with your service, very quick and reliable. Will recommend you to anyone!!

Lenore C. wrote; Thank you so much for your prompt reply. If I had read your confirmation email and noticed that you stated it could be two shipments, I wouldn't have bothered you.

I received the second piece of fabric not twenty minutes after I sent this email.

THANK YOU, the fabric is beautiful and the customer service quick and efficient.

Christine S. wrote; Received my fabric yesterday, as promised. Very happy. Thank you.

Tracey S. wrote; Thank you so much for my material. It arrived today and I love it. I am very happy with the service and product and will buy from you again.

Helen R. wrote; Dear Bob, just wanted to compliment you on the speed and efficiency of the shipping confirmation, tracking numbers, etc. Even an old hayseed like me can read it and understand it!

Ivone C. wrote; Hello, I just wanted to thank you for my order which arrived on Friday, have been a bit busy so have not had a chance to get back to you. Trimming arrived all in order and the refund has been credited, thank you so much for your prompt attention, it has been a pleasure to deal with you and I hope to repeat it in the future.

Cheryl D. wrote; Our fabric has arrived & it is beautiful, hope to do business with you again

in the future.

David C. wrote; I was notably surprised on Tuesday when the material I ordered from you
arrived -- already! This certainly exceeded my expectations. I hope you know
how much this means -- I will definitely not hesitate to recommend your
company or to highlight the quality of your exemplary service to the many
undergraduate Business students I encounter in my classes. Thanks!

Andrea C. wrote; Wow! Thanks so much for the prompt & speedy filling and shipping of my recent order. It's very much appreciated.

Kristen W. wrote; I'm quite thrilled with my first purchase with you. I just ordered yesterday and it arrived TODAY! I just live next door in Indiana, but still, that's wonderful. I don't even have my other supplies ready to begin my project. I was going to special order this from Jo-Ann, but was irritated by the customer service I got, as well as the delivery time of 2 weeks, the fact I had to pick it up, and the fact I had to pay a shipping charge on top of that. I really am very happy with this transaction with you. I'm not much of a sewer, but if I ever pick it up, I'll definitely order from you again!

Joy L. wrote; I HAVE RECENTLY ORDERED TWO 10 YARD PIECES OF FABRIC FROM YOU AND I AM
THRILLED WITH THE QUALITY. IT IS SO HARD TO FIND A GOOD FABRIC STORE
LOCALLY THESE DAYS AND YOU ARE A LIFE SAVER. I APPRECIATE, TOO, THE
GOOD SIZED SAMPLES THAT I HAVE BEEN ABLE TO GET FROM YOU. I FEEL
CONFIDENT OF WHAT I AM ORDERING BEFORE I MAKE A BIG INVESTMENT.

PLEASE KEEP UP THE GOOD WORK. I WILL BE SURE TO BUY FROM YOU AGAIN.
MY PURCHASE ARRIVED PROMPTLY AND IN PERFECT CONDITION.

A SATISFIED CUSTOMER!

Kay C wrote;

I AM JUST SENDING THIS E MAIL TO YOU, TO SAY A BIG THANK YOU.

I AM ABSOLUTLY THRILLED WITH THE FABRIC I ORDERED FROM YOU, I RECIEVED IT YESTERDAY 16-04 12. IT IS BEAUTIFUL I AM RE COVERING DINING ROOM CHAIRS AND IT IS PERFECT.

ONE AGAIN THANK YOU FOR EXCEPTIONAL SERVICE AND QUALITY OF GOODS.

KIND REGARDS AND BEST WISHES

Sarah Z. wrote;I just wanted to thank you for my lace purchase, and my botton/button loop purchases recently. I’m making a wedding gown for a co-worker, which in itself is a stressful situation. I didn’t have the right buttons and ordered the ones from House Fabric very last minute in the dress making process but they were shipped and received in plenty of time to save myself some worry and panic! You are amazing and thanks for your help.

I’m looking forward to working with you for my business needs in the future.